Senior Software Engineer - Client Ops

Employment Type: Full-Time

Position Overview

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. Our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less and making every guest feel like a regular.

As a Senior Software Engineer on the Client Ops team, you will architect, develop, scale, and monitor solutions, improvements, and services that provide the dashboards, tools, and interfaces to manage customers' use of Olo’s products. Our team's mission is to create tools and features that enable the brand's day-to-day operations, acting as the face of Olo for our customers. We aim to collaborate well, encourage new ideas and experimentation, and believe no part of the codebase is off-limits. You'll work with a passionate team dedicated to delivering amazing products using modern technologies.

Location & Work Schedule

• Location Type: Fully Remote
• Work Location: Anywhere within the United Kingdom
• Primary Shift Time: 2pm - 11pm GMT, Monday - Friday

Employment Arrangement

You will be contracted to Olo through Deel, our Employer of Record (EOR). An EOR handles the legal and administrative responsibilities of employing staff, especially where a company may not have a local presence.

• Your Role: You will work for Olo, completing your assigned role.
• Formal Employer: Deel will be your formal employer, managing all administrative and legal responsibilities.
• Day-to-Day: You will maintain your day-to-day relationship with Olo.
• Point of Contact: Deel will be your point of contact for any job-related matters.
• Employment Rights: You will retain all employment rights under local employment law.
• Benefits: You will be eligible for private healthcare coverage and will participate in all statutorily required benefits and pension programs.

Responsibilities

• Design and implement scalable, high-quality components and services that align with team and company goals.
• Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively.
• Communicate clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
• Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence.
• Document and share knowledge effectively to elevate the team’s technical expertise.
• Champion best practices in software development, agile methodologies, and continuous improvement.

Requirements

• 6+ years of on-the-job development experience.
• Experience with architecting and developing end-to-end flows in a distributed/microservices application architecture.
• Experience writing unit tests and testable code.
• Strong problem-solving skills and the ability to navigate complex technical challenges.
• Excellent judgment, with a proven ability to seek diverse perspectives and challenge assumptions to improve outcomes.
• Ability to deliver constructive feedback that empowers individuals and strengthens the team.
• Clear communication of technical concepts, adapting to both technical and non-technical audiences.
• Consistent delivery on sprint and quarterly commitments while maintaining high standards of quality and efficiency.

Tech Stack

• Frontend: React, ASP.NET MVC
• Backend: .NET (C#), SQL Server
• Tests: Playwright, Selenium
• Infrastructure: AWS