[Remote] Customer Solutions Consultant at Confluent

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5-8 years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles
Passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies
Thrive as a self-starter in a fast-paced environment
Excellent interpersonal and communication skills, with the ability to concisely explain complex issues and solutions to technical and non-technical personas
Demonstrated ability to manage a large customer portfolio, paying strict attention to detail and delivering results across multiple initiatives like driving expansion, customer satisfaction, feature adoption, and retention
Cloud & Networking Expertise

Responsibilities

Serve as a Trusted Technical Advisor: Build strong relationships with customers, becoming their go-to technical expert across a diverse portfolio. Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation
Lead Post-Sale Engagements: Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes. Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews. Introduce new product capabilities via roadmap review sessions and plan for their adoption
Drive Customer Success: Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action. Pinpoint technical objections and strategize to overcome adoption blockers. Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn
Develop Deep Technical Expertise: Cultivate an in-depth understanding of Confluent's technologies (e.g., Kafka, Flink, Confluent IP) and the intricacies of building streaming applications to resolve complex customer challenges
Manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts
Work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering to drive technical health, product adoption, and value realization

Skills

Kafka

Flink

Confluent Platform

Data Streaming

Customer Success

Technical Advisory

Product Adoption

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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