Customer Services Graduate - with Italian at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

First level University Degree or equivalent combination of education and experience
Must have finished studies in the last 12 months
Strong communication skills in Italian and English, both verbal and written
Good at relationship-building with a proactive mindset & attitude
Understanding of the main principles of Service Management
Business oriented with good analytical skills
Team player, with a good set of interpersonal skills
Can easily take on new knowledge and apply it to real-life situations

Responsibilities

Developing and maintaining a strong relationship with designated customers
Acting as the technical reference for customers in planning and delivering proactive service improvements together with the account team
Developing a broad multi-technology expertise, and product & service portfolio knowledge
Owning the operational relationship with the customer
Following up customer escalations, to ensure a high degree of customer satisfaction
Providing consultative advice, collaboration, operational best practices sharing, and having a broad technical understanding of the customer’s business and IT environment
Communicating with customers on an ongoing basis on all aspects of the service delivery cycle
Proactively proposing improvements and changes to the customers’ IT environment
Identifying customer needs for additional services that could lead to future service revenue growth
Motivating a team when needed and being enthusiastic about IT solutions and services
Acting as a good ambassador for the customer within HPE, working professionally in solving and escalating all kinds of support-related issues

Skills

Key technologies and capabilities for this role

ItalianCustomer ServiceIT ServicesRelationship ManagementAccount Management

Questions & Answers

Common questions about this position

What is the salary for the Customer Services Graduate role?

This information is not specified in the job description.

Is this Customer Services Graduate position remote or onsite?

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

What skills are required for the Customer Services Graduate position?

This information is not specified in the job description.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, makes bold moves together, and embraces career growth.

What makes a strong candidate for this Customer Services Graduate role?

A strong candidate is passionate about IT, able to develop and maintain strong customer relationships, has a broad technical understanding of customers' IT environments, communicates effectively, and proactively identifies service improvement opportunities.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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