Customer Services Associate - Onboarding & Account Opening at Interactive Brokers

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Prior experience in the financial services industry
Extraordinary attention to detail
Strong communication skills
Knowledge of AML and KYC procedures

Responsibilities

Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging
Correspond internally to sales representatives and Client service representatives
Research and resolve a wide variety of client questions and/or issues on the account opening process
Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries
Learn all aspects of the IBA brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures
Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements
Ability to identify, analyze, and escalate complex issues
Excellent troubleshooting and problem-resolution skills
Taking personal responsibility for identifying client needs while providing a high-value experience
Efficient, self-motivated and hard working in a dynamic environment

Skills

Key technologies and capabilities for this role

Customer ServiceClient OnboardingAccount OpeningFinancial ServicesCommunication SkillsAttention to DetailRelationship ManagementHNWI Servicing

Questions & Answers

Common questions about this position

What is the work location or arrangement for this role?

The position is hybrid and based at the Japan location.

What is the salary for this Customer Services Associate position?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need prior experience in the financial services industry, extraordinary attention to detail, strong communication skills, and knowledge of AML and KYC procedures.

What is the company culture like at Interactive Brokers?

Interactive Brokers features a dynamic, multi-national team focused on financial innovation, cutting-edge technology, client commitment, and high-quality service to sophisticated clients including HNWIs and institutions.

What makes a strong candidate for this Customer Services Associate role?

A strong candidate will have prior financial services experience, extraordinary attention to detail, strong communication skills, and knowledge of AML and KYC procedures to handle client onboarding effectively.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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