Customer Service Team Leader at Arrow Electronics

Gdansk, Pomeranian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Supply ChainIndustries

Requirements

English on min C1 level (spoken and written)
3-5 years of Customer Service or Order Management experience
Strong communication and coordination skills
Excellent organizational skills and professional attitude
Ability to handle demanding situations
Customer-oriented mindset, proactive and innovative
Supply Chain and people management experience is an advantage

Responsibilities

Coaching and developing the CSR team
Generating KPI’s and identifying areas for improvement
Managing performance within the team along with annual appraisals
Developing processes to ensure consistent sales support and customer satisfaction
Leading Change Management initiatives
Driving innovation projects
Coordinating any Quality issues
Handling People Management administrative tasks
Communicating with stakeholders
Managing a team responsible for order to invoice processes
Managing a team responsible for communication with customers and suppliers while delivering after-sales service
Managing a team responsible for order management
Managing a team responsible for cooperation with Sales, Asset and Logistics
Managing a team responsible for driving on-time-delivery performance
Managing a team responsible for responding to backlog changes
Managing a team responsible for teamwork with Inside Sales and Product Management
Managing a team responsible for managing customer inventory

Skills

Customer Service

Order Management

People Management

Supply Chain

KPI Management

Performance Management

Change Management

Stakeholder Communication

Team Coaching

Innovation Projects

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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