Customer Service Systems Engineer at OpenAI

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

8+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations
Advanced experience in Apex, LWC, Flow, and API development
An understanding of modern engineering frameworks and languages, such as Python and Java
A firm grasp of clean code and architecture principles
Proven track record of designing and implementing scalable solutions in fast-growing companies
Strong project management and stakeholder communication abilities
Excellent problem-solving and system architecture skills
Deep understanding of customer service systems processes and systems
Salesforce certifications (Platform Developer II, Salesforce Service Cloud Consultant, Platform App Builder, Application Architect) preferred
Prior experience or familiarity in the AI industry preferred

Responsibilities

Work with the tech lead and cross-functional stakeholders to architect and implement beautiful user experiences and scalable automated processes within the CS Systems and broader GTM Systems ecosystem
Design and develop technical solutions inside of Service Cloud and connected systems, using code and declarative automation
Serve as a technical advisor to stakeholders and cross-functional teams
Ensure system reliability and performance by applying best practices in monitoring, automated testing, deployment, and incident response

Skills

Key technologies and capabilities for this role

ApexLWCFlowAPI developmentService CloudSalesforce

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Systems Engineer role?

The salary is $288K.

Is this a remote or hybrid position, and where is it located?

This is a hybrid role based in the San Francisco office, requiring 3 days in the office per week, with relocation assistance offered to new employees.

What are the key skills and experience required for this role?

The role requires 8+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations, plus skills in Python, Java, clean code principles, and Salesforce certifications like Platform Developer II and Service Cloud Consultant are preferred.

What is the team like at OpenAI for this role?

The CX Systems team empowers customer support by leveraging technology, working cross-functionally with customer service, operations, trust and safety, and other teams within the Revenue Operations group to deliver exceptional customer experiences and bring AI to users.

What makes a strong candidate for this Customer Service Systems Engineer position?

Candidates with 8+ years in Service Cloud development focusing on Apex, LWCs, and integrations, strong project management, stakeholder communication, problem-solving, system architecture skills, and Salesforce certifications will thrive.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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