Manager, Customer Site
Thermo Fisher ScientificSalary not specified
- Full Time
- Senior (5 to 8 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Customer ServiceIndustries
Requirements
Candidates must possess a Bachelor's degree in Business Administration or a related field, and a minimum of five years of experience in customer service, encompassing operational management and process execution. Excellent communication, presentation, and leadership skills are required, along with proficiency in both verbal and written English, and the ability to effectively communicate both internally and externally.
Responsibilities
As a Customer Service Supervisor, the individual will lead team members providing tactical and technical support, recommending enhancements to systems and daily department processes. They will represent the company to both internal and external customers, answering product-related questions, tracing lost shipments, and interpreting customer orders for the shipping department. This role also involves managing web-based ordering, collaborating on customer credits and returns, addressing quality assurance complaints, and handling price discrepancies on mail orders, as well as overseeing inventory management at customer facilities using EDI and forecasting systems.
Skills
Customer Service
Process Execution
Leadership
Communication
Problem-Solving
EDI
Forecasting
Inventory Management
Medtronic
Develops and manufactures medical devices and therapies
About Medtronic
Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.
Key Metrics
Fridley, MinnesotaHeadquarters
1949Year Founded
$3.2MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees