Customer Service Supervisor SSC

Bogota, D.C., Bogota, D.C., Colombia

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$60,000 – $80,000Compensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Customer ServiceIndustries

Requirements

Candidates must possess a Bachelor's degree in Business Administration or a related field, and a minimum of five years of experience in customer service, encompassing operational management and process execution. Excellent communication, presentation, and leadership skills are required, along with proficiency in both verbal and written English, and the ability to effectively communicate both internally and externally.

Responsibilities

As a Customer Service Supervisor, the individual will lead team members providing tactical and technical support, recommending enhancements to systems and daily department processes. They will represent the company to both internal and external customers, answering product-related questions, tracing lost shipments, and interpreting customer orders for the shipping department. This role also involves managing web-based ordering, collaborating on customer credits and returns, addressing quality assurance complaints, and handling price discrepancies on mail orders, as well as overseeing inventory management at customer facilities using EDI and forecasting systems.

Skills

Customer Service

Process Execution

Leadership

Communication

Problem-Solving

EDI

Forecasting

Inventory Management

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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