Customer Service Supervisor Full Time at BJ's Wholesale Club

Ithaca, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team development through training, feedback, and on-the-job coaching

Responsibilities

Provide leadership and direction within the club, driving club performance for directly managed departments
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Maintain a positive member service experience
Uphold Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Foster a culture of growth by developing team members through collaboration, coaching, and empowerment
Promote strategic thinking, ethical decision-making, and inclusion
Create a safe and collaborative environment with open communication and team trust
Recognize and retain top talent by celebrating achievements and focusing on career growth
Guarantee daily execution of GOLD Member Standards

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipFront End ManagementMembership SalesPolicy Execution

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Supervisor position?

BJ’s offers weekly pay, free BJ’s memberships, generous paid time off including vacation, personal, sick days, holidays, bereavement, and jury duty leave, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount.

Is this Customer Service Supervisor role remote or on-site?

This information is not specified in the job description.

What salary can I expect for the Customer Service Supervisor position?

This information is not specified in the job description.

What key leadership skills are required for this role?

The role requires strong business acumen through strategic thinking and data-driven decision-making, ability to lead through change, effective communication, building high-performing teams by fostering collaboration and accountability, and delivering results by setting expectations and driving execution.

What is the company culture like at BJ’s Wholesale Club?

BJ’s is powered by over 30,000 team members who make a real impact daily, built on purpose and opportunity, with team members at the heart of everything and a focus on growth where 'when you grow, we grow.'