Customer Service Supervisor at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, HealthcareIndustries

Requirements

Must possess at least College/Bachelor's Degree
Minimum two years supervisor experience required
Minimum two years of working experience in customer service or related field required
Knowledge of SAP or ERP applications required
Must be proficient in MS Office including Excel, Word and Outlook
Must have good keyboarding and typing skills
Must be able to multi-task and meet deadlines
Must have strong analytical and problem-solving skills
Must have excellent interpersonal skills
Must be able to communicate professionally
Must be able to react to situations with a strong sense of urgency
Must be able to make independent judgments, which have minor impacts on the organization
Must be willing to work night shift

Responsibilities

Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
Ensure all customer service representatives understand and comply with all policies and procedures
Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
Stay current with any account changes in contact information, inventory requirements, order requirements, etc
Analyze internal operations and procedures and recommend proper changes and improvements as needed
Provide Training and Skill Development plans for all employees in department
Develop employees, conduct performance reviews and corrective actions when necessary
Work with leadership to support employees and increase overall customer satisfaction
Act as support and backup for Customer Service Manager; represent department at meetings
Execute applicable Quality System processes and monitor the accuracy of service provided
Communicate the importance of the Quality System to all employees and report on its effectiveness
Support Sarbanes Oxley (SOX) compliance
Other duties as assigned

Skills

Customer Service

Team Management

Leadership

Process Improvement

Problem Solving

Data Analytics

Compliance

Sales Support

Order Processing

Training

Quality Control

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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