Customer Service Supervisor at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, HealthcareIndustries

Requirements

Must possess at least College/Bachelor's Degree
Minimum two years supervisor experience required
Minimum two years of working experience in customer service or related field required
Knowledge of SAP or ERP applications required
Must be proficient in MS Office including Excel, Word and Outlook
Must have good keyboarding and typing skills
Must be able to multi-task and meet deadlines
Must have strong analytical and problem-solving skills
Must have excellent interpersonal skills
Must be able to communicate professionally
Must be able to react to situations with a strong sense of urgency
Must be able to make independent judgments, which have minor impacts on the organization
Must be willing to work night shift

Responsibilities

Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
Ensure all customer service representatives understand and comply with all policies and procedures
Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
Stay current with any account changes in contact information, inventory requirements, order requirements, etc
Analyze internal operations and procedures and recommend proper changes and improvements as needed
Provide Training and Skill Development plans for all employees in department
Develop employees, conduct performance reviews and corrective actions when necessary
Work with leadership to support employees and increase overall customer satisfaction
Act as support and backup for Customer Service Manager; represent department at meetings
Execute applicable Quality System processes and monitor the accuracy of service provided
Communicate the importance of the Quality System to all employees and report on its effectiveness
Support Sarbanes Oxley (SOX) compliance
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceTeam ManagementLeadershipProcess ImprovementProblem SolvingData AnalyticsComplianceSales SupportOrder ProcessingTrainingQuality Control

Questions & Answers

Common questions about this position

What is the work location for this Customer Service Supervisor role?

This information is not specified in the job description.

What are the key skills required for the Customer Service Supervisor position?

Key competencies include Customer Focus, Delegation, Developing Direct Reports, Directing Others, Functional/Technical Skills, Priority Setting, Problem Solving, and Process Management.

What does the company culture look like at Abbott's GBS group?

The GBS group fosters a collaborative, team-focused and winning environment where employees are accountable and encouraged to develop themselves.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What experience or qualifications are needed to apply for this position?

Minimum qualifications include proficiency in key competencies such as customer focus, delegation, developing direct reports, directing others, functional/technical skills, priority setting, problem solving, and process management; the role involves managing teams and ensuring compliance.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees