Customer Service Specialist at Baxter International

Prague, Prague, Czechia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school graduation
At least 1-year experience within Customer Service area
Focus on detail
Customer oriented
Very good communication skills
Ability to learn new things and skills
Comply with regulations and standards and protect Baxter’s public reputation

Responsibilities

Sales orders management within JDE system including relevant documents preparation
Invoices preparation and their sending to customers
Product returns process management including Credit Notes preparation
Active communication with the relevant dedicated customers to maximize their business potential
Backorders processing and recording
Active communication with internal customers, especially with Business Unit Head, Key Account Leads and Sales reps to ensure mutual know-how sharing
Set up relevant customers in JDE system, communication with Finance department
Participation in regular meetings of relevant business teams
Regular co-operation with employee responsible for forecasting to minimize product´s out of stock
JDE issues solving via Help Line (following the process)
Customer Service team support and back up other CS colleague
Customer Operations department support based on CS Lead requests

Skills

JDE

Sales Orders Management

Invoices Preparation

Product Returns

Credit Notes

Customer Communication

Backorders Processing

Forecasting

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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