Customer Service Specialist at Abbott

Abingdon, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, ToxicologyIndustries

Requirements

Excellent written and oral communication skills
Strong problem solving skills
Ability to prioritise workload to meet deadlines
Be customer and quality focused
Good working knowledge of Microsoft applications (preferred)
Experience in Salesforce and Sage (preferred)
Customer Obsessed: Focus on delivering exceptional service promptly, prioritising customer needs and exceeding expectations
Pioneering: Continually seek to improve processes to enhance customer experience, collaborating with the wider business
Achieving: Communicate effectively to ensure customers receive timely and accurate information
Caring: Support customers and colleagues to achieve positive outcomes, considering the impact of actions and decisions on all stakeholders
Enduring: Champion, implement and maintain processes that ensure long-term success and growth of the customer base

Responsibilities

Managing and responding to customer queries via phone and email providing accurate and timely information
Managing ad-hoc booking requests, ensuring all collections are scheduled within agreed time frames
Act as a key liaison between the laboratory, external service providers, and customers by investigating and resolving sample discrepancies, coordinating instrument servicing
Logging, investigating and resolving customer service complaints ensuring satisfactory responses are issued and improvements to processes made
Maintain detailed records of customer interactions and transactions
Any other duties as assigned to support the overall objectives of the team and organisation

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail CommunicationComplaint ResolutionSchedulingProblem SolvingRecord Keeping

Questions & Answers

Common questions about this position

What is the base pay or salary range for this Customer Service Specialist position?

The base pay for this position is listed as N/A. In specific locations, the pay range may vary.

Is this Customer Service Specialist role remote or does it require office work?

This information is not specified in the job description.

What are the key skills required for the Customer Service Specialist role?

The role requires excellent written and oral communication skills, strong problem-solving skills, ability to prioritize workload to meet deadlines, and being customer and quality focused.

What is the company culture like at Abbott Toxicology for this role?

The culture emphasizes a 'Right First Time' approach, working within a talented team dedicated to exceeding customer expectations, with competencies like being customer obsessed, pioneering process improvements, achieving timely communication, caring for stakeholders, and enduring long-term success.

What makes a strong candidate for the Customer Service Specialist position?

Strong candidates will demonstrate excellent communication and problem-solving skills, the ability to prioritize tasks, customer focus, and preferably experience with Microsoft applications, Salesforce, and Sage.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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