Customer Service Representative – West Government (Remote) at Stryker

Sacramento, California, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, GovernmentIndustries

Requirements

At least 2 years of direct Customer Service or Account Management experience
High School diploma or GED equivalent
Experience with Salesforce and/or Systems Applications & Products (SAP)
Ability to work flexible hours as needed to support the business needs
Preference for candidates located in Pacific time-zone
Preferred
Associates or Bachelors Degree
3 or more years of Customer Service and Order Entry
Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX)
Experience with PowerBI and/or Genesys
Experience with medical billing, preferably with direct experience supporting Veterans Affairs (VA) facilities

Responsibilities

Work directly with government and Veterans Affairs (VA) customers with honesty and integrity, providing a highly responsive and unsurpassed level of customer service
Provide phone and email support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system, including order entry, order status verification, and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, following standardized processes to ensure 100% quality for all orders
Understand, interpret, and explain detailed information on processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets, and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time

Skills

Key technologies and capabilities for this role

Customer ServiceSalesforceSAPOrder EntryERPEDIGHXPowerBIGenesysMedical Billing

Questions & Answers

Common questions about this position

What is the pay range for this Customer Service Representative role?

The position pays $20.08 – $32.87 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Is this Customer Service Representative position remote?

Yes, this is a remote position with work flexibility listed as Remote.

What skills and experience are required for this role?

Required qualifications include at least 2 years of direct Customer Service or Account Management experience, High School diploma or GED equivalent, experience with Salesforce and/or SAP, and ability to work flexible hours.

What is the company culture like at Stryker for this team?

The role emphasizes performing with honesty and integrity, instituting a highly responsive and unsurpassed level of customer service, participating in continuous improvement activities, and demonstrating flexibility in changing situations.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates have 3+ years of Customer Service and Order Entry experience, experience with ERP, EDI, GHX, PowerBI, Genesys, or medical billing especially with VA facilities, and are located in the Pacific time-zone.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

Land your dream remote job 3x faster with AI

Try Jobo Free