Customer Support Associate
CreativeX$45,000 - $50,000/year
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Customer Service Representative (Part-Time) at Auto-Owners Insurance
Lansing, Michigan, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- High school diploma or equivalent
- Type a minimum of 40 words per minute with 85% accuracy
- Direct insurance agency/company experience (preferred)
- Flexibility for occasional and/or seasonal overtime
- Excellent oral and written communication skills
- Ability to handle multiple assignments
- Ability to work in the U.S. without current or future sponsorship
Responsibilities
- Communicate and work with customers and associates at all levels
- Assist with reviewing and answering basic inquiries from customers
- Make computer inquiries and entries relating to customer accounts
- Communicate with customers and others as needed to research problems and find solutions
- Collect pertinent information from customers to handle inquiries in a timely and accurate manner
- Prioritize and organize work to ensure it is completed in a timely manner
- Document customer requests
- Assist agents with basic tasks
- Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location
- Assist with other duties as assigned within the department or elsewhere upon request
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position?
The role offers a merit-based work-from-home program based on job responsibilities, with initial training in-person followed by potential flexibility as defined by leadership.
What are the required skills for this Customer Service Representative role?
A high school diploma or equivalent is required, along with the ability to type a minimum of 40 words per minute with 85% accuracy, excellent oral and written communication skills, and the ability to handle multiple assignments.
What benefits does Auto-Owners Insurance offer?
Benefits include competitive base pay, bonus programs, matched 401(k), and generous paid time off, along with a friendly work environment, structured training program, and employee mentoring.
What is the company culture like at Auto-Owners Insurance?
Auto-Owners provides a friendly work environment with structured training, employee mentoring, and rewarding work alongside great people focused on creating financial security.
What makes a strong candidate for this part-time Customer Service Representative position?
Candidates with direct insurance agency or company experience, strong typing skills (40 WPM with 85% accuracy), excellent communication abilities, and flexibility for overtime will stand out.
Auto-Owners Insurance
About Auto-Owners Insurance
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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