Customer Service Representative (m/w/d) – Auftragsabwicklung & Kundenbetreuung at Alcon

The position offers a competitive compensation package with a minimum gross annual base salary of EUR 37,674 according to the collective agreement, but the actual salary is significantly higher based on qualifications, suitability, and experience. It includes a variable annual bonus depending on target achievement and numerous benefits.

The role is based at the Alcon location in Vienna, requiring residence nearby or willingness to relocate.

Required skills include fluent German and very good English, solid knowledge of E-Commerce and SAP, strong customer orientation, communication skills, MS Office proficiency, teamwork, empathy, independent work, flexibility, and resilience. Customer service experience is preferred.

Alcon promotes an inclusive company culture that values diversity, innovation, progress, and rewarding engagement and performance. Employees work in a challenging environment with an excellent team to achieve goals and improve patients' and customers' lives.

Strong candidates have fluent German and English skills, E-Commerce and SAP knowledge, customer service experience, excellent communication, flexibility, and reside near Vienna or are willing to relocate, enabling success in order processing and customer care for Austria and Switzerland.