Customer Service Representative Key Account with German at Goodyear Tire & Rubber

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire ManufacturingIndustries

Requirements

3 years of experience working in a customer facing environment
German language proficiency (implied by job title)

Responsibilities

Handle customer orders and order to cash related customer requests
Deliver customer value by end-to-end follow-up and satisfy customer requirements in order handling and delivery planning, aligned with Goodyear Dunlop processes and guidelines (specific procedures for some key accounts)
Work closely with Key Account Manager and Demand Planners as Single Point of Contact (SPOC) to ensure key account requirements are met
Work closely with Supply Chain departments to cover special requests in compliance with standard procedures
Maximize customer satisfaction by driving company and supply chain strategy, measured by Delivery Performance / CTS / Customer Satisfaction / Claim Resolution / FC Accuracy-Bias-Sales Stability KPIs
Contribute to company and one team philosophy by developing communication skills, proactive mindset, and business expertise; identify and suggest service improvements
Order entry: receive and process customer orders, inform on product availability and delivery dates, offer guidance on ordering channels (Customer Service or e-Ordering)
Order Management: follow-up on orders and inquiries, ensure flawless processing, reliable confirmations, proactive internal coordination, report/monitor orders against forecasts and highlight deviations to improve accuracy/bias/sales stability
Quality Management: enter and process customer claims in QM module, drive swift resolution, provide timely feedback, understand Order To Cash areas (logistics claims, returns, billing, pricing)
Delivery planning: act as liaison between customer and logistics for shipping per requirements, manage delivery blocked orders, agree on slots/service levels/additional services
Customer Interface Management: establish strong relationships with key accounts, adhere to Service Level Agreements, complete associated tasks correctly and timely
Maximize sales and order fulfillment: align and sell the plan, guide customers through product portfolio, offer alternatives