Customer Service Representative - Indonesia at Binance

Jakarta, JABODETABEK, Indonesia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, BlockchainIndustries

Requirements

1+ years of proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multi-task, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multi-lingual capability is a big plus
Fluent in English and Indonesian
Willing to work weekends and irregular hours which will include night shifts

Responsibilities

Handle high amounts of live chat and phone calls
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Skills

Customer Service

Live Chat

Phone Support

IT Proficiency

Technical Queries

Cryptocurrency

Blockchain

Multilingual

English

Indonesian

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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