Customer Service Representative III at Strategic Data Systems

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, GovernmentIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCRMContact CenterPhone SupportEmail SupportChat SupportData EntrySecret Clearance

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position at Naval Station Great Lakes, IL 60088.

What security clearance is required for this role?

Candidates must be eligible for a DOD Secret Security Clearance.

What experience is required for the Customer Service Representative position?

Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus. Experience in customer service, contact center preferred, and proven experience as a data entry clerk or similar position is required.

What are the work schedule requirements?

The role requires 24/7/365 flexibility, including the ability to work nights and weekends in a fast-paced environment.

Are there growth opportunities in this role?

Yes, agents can work towards opportunities for growth, as many have been hand selected for Shift Supervisors and/or assigned to Specified Teams based on skill levels.

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees