Customer Service Representative III at Strategic Data Systems

As a Customer Service Representative, the individual will act as the first step in multi-tiered support to Military Sailors and their families, investigating and resolving customer inquiries via various channels such as phone, e-fax, email, chat, and other communications. They will utilize essential software applications, enter supporting information into systems, receive training on military programs, and work towards opportunities for growth within the call center, including potential roles as Shift Supervisors or team assignments. The role also involves working in a fast-paced environment and demonstrating the ability to multitask, prioritize, and manage time effectively.