Customer Service Representative I Onsite at Sysco

Miami, Florida, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience (preferred: previous call center experience)
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast-paced environment
Problem-solving proficiency: resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications
Proactive in contributing to personal growth and organizational success
Must be able to work a rotating shift and some Saturdays (hours 7am to 11pm Monday to Saturday; some days open, some days close)
This is an onsite role

Responsibilities

Handles simple requests and administrative job duties such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provides customers with invoice copies, processes credit requests, maintains call list, order edit reports, and supports new customer onboarding
Answers general incoming phone calls, answers concerns and needs by communicating regularly with all customers, interdepartmental staff, and sales colleagues
Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs
Participates in ongoing training and development opportunities to build customer service skills and enhance performance
Embraces training and development opportunities to build skills and enhance performance
Stays adaptable in a dynamic, customer-focused environment to meet changing demands
Performs other duties as directed by management
As the first point of contact, delivers exceptional service while maintaining professionalism and ensuring client satisfaction
Collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupportProblem SolvingCommunicationOrder ProcessingAdministrative SupportInvoice ManagementCredit Requests

Questions & Answers

Common questions about this position

What is the compensation for this Customer Service Representative role?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this Customer Service Representative position remote or onsite?

This is an onsite role located in zip code 33069 with no travel required.

What skills are required for the Customer Service Representative position?

Required skills include strong verbal and written communication skills, the ability to work in a fast-paced environment, and problem-solving proficiency. The ability to present information clearly and professionally is also essential.

What is the work schedule like for this role?

This is a full-time onsite role requiring the ability to work rotating shifts and some Saturdays, with department hours from 7am to 11pm Monday to Saturday. Some days will involve opening and some closing the department.

What experience or education is needed to apply for this Customer Service Representative job?

A high school diploma or equivalent is required, along with 1 year of prior outside foodservice sales coordination or customer support experience. Previous call center experience is preferred.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free