[Remote] Operations Specialist I at Airspace

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, TechnologyIndustries

Requirements

Ability to rapidly move from one critical task to another
Ability to navigate and interpret Airline booking and tracking websites
Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
Ability to update, manage, and/or change airway bills using initial or tenured training
Ability to source driver coverage for any segment of an order
Ability to use situational awareness to request or deny additional driver incentives when necessary
Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues
Ability to stay independently informed by reviewing all communications provided throughout the company platforms
Expected to consistently meet all minimum metric expectations for phone availability and acceptance
Proper use of the various phone status

Responsibilities

Set up new orders by adhering to both standard work practices and client-specific SOP instructions
Accurately confirm job milestones are completed correctly and on time
Following all process and communication standards within multiple platforms
With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times
Follow escalation procedures and guidance provided by senior team members to assist in issue resolution
Timely acknowledgment and action of all email, phone and text requests

Skills

logistics

order management

customer updates

order tracking

time-critical operations

freight forwarding

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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