[Remote] Operations Specialist I at Airspace

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, TechnologyIndustries

Requirements

Ability to rapidly move from one critical task to another
Ability to navigate and interpret Airline booking and tracking websites
Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
Ability to update, manage, and/or change airway bills using initial or tenured training
Ability to source driver coverage for any segment of an order
Ability to use situational awareness to request or deny additional driver incentives when necessary
Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues
Ability to stay independently informed by reviewing all communications provided throughout the company platforms
Expected to consistently meet all minimum metric expectations for phone availability and acceptance
Proper use of the various phone status

Responsibilities

Set up new orders by adhering to both standard work practices and client-specific SOP instructions
Accurately confirm job milestones are completed correctly and on time
Following all process and communication standards within multiple platforms
With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times
Follow escalation procedures and guidance provided by senior team members to assist in issue resolution
Timely acknowledgment and action of all email, phone and text requests

Skills

Key technologies and capabilities for this role

logisticsorder managementcustomer updatesorder trackingtime-critical operationsfreight forwarding

Questions & Answers

Common questions about this position

What is the salary or compensation for the Operations Specialist I role?

This information is not specified in the job description.

Is this Operations Specialist position remote or does it require working from an office?

This information is not specified in the job description.

What key skills are required for the Operations Specialist I role?

Key skills include extreme attention to detail, the ability to rapidly switch between critical tasks, accurately confirming job milestones, navigating airline booking and tracking websites, and professionally communicating updates to customers.

What is the company culture like at Airspace?

Airspace seeks passionate, motivated individuals who want to make an impact every day, with the operations team as the backbone of the company working on the front lines to represent core values and potentially save lives through meticulous work.

What makes a strong candidate for the Operations Specialist I position?

Strong candidates demonstrate extreme attention to detail, the ability to handle multiple critical tasks rapidly, proficiency in following processes across platforms, and professional communication skills, as these are essential for setting up time-sensitive orders and providing proactive customer updates.

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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