Customer Service Representative - Germany

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Company: Montu Therapeutics - Germany

As a Customer Service Representative at Montu Therapeutics, you will play a key role in delivering outstanding support to patients, doctors, and pharmacy partners. You will be the first point of contact for many users, handling inquiries with empathy, professionalism, and efficiency in a fast-moving, mission-led business. Your goal will be to ensure every customer interaction is smooth, supportive, and handled to a high standard.

Key Responsibilities

• Deliver Excellent Support: Respond to patients, doctors, and pharmacy partners via phone, email, and chat, providing timely and accurate assistance.
• Resolve Issues Efficiently: Help troubleshoot problems, escalate when needed, and ensure every case is followed through to resolution.
• Maintain Accurate Records: Log all customer interactions clearly using our CRM system (Zendesk experience is a bonus).
• Support Service Improvements: Share feedback and ideas to help improve tools, workflows, and customer experience.
• Ensure Compliance & Confidentiality: Handle sensitive information in line with GDPR and Montu’s high standards for privacy and security.

What You Bring

• 1–2 years of customer service or support experience (healthcare or tech environment is a plus).
• Strong communication skills in German and English (both written and spoken).
• A friendly, empathetic, and patient-focused attitude.
• Organized, detail-oriented, and good at following processes.
• Comfortable working in a digital-first environment and learning new tools quickly.
• A positive, solution-oriented mindset and the ability to work well in a remote team.

Why Join Montu?

• Be part of a fast-growing telehealth company that’s transforming access to healthcare.
• Join a purpose-driven international team with a collaborative culture.
• Enjoy flexible, remote-first working with real opportunities to grow.
• Make a difference—every day, your work directly impacts patients' lives.

About Montu Therapeutics

Montu is changing the way patients access treatment. Through our innovative telemedicine platform, we connect patients with licensed physicians and partner with top-tier pharmacies to deliver prescribed medications quickly and securely. As we expand across Germany, we're looking for passionate people who want to help us deliver seamless, supportive healthcare experiences.