Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Company: Montu Therapeutics - Germany
As a Customer Service Representative at Montu Therapeutics, you will play a key role in delivering outstanding support to patients, doctors, and pharmacy partners. You will be the first point of contact for many users, handling inquiries with empathy, professionalism, and efficiency in a fast-moving, mission-led business. Your goal will be to ensure every customer interaction is smooth, supportive, and handled to a high standard.
Key Responsibilities
- Deliver Excellent Support: Respond to patients, doctors, and pharmacy partners via phone, email, and chat, providing timely and accurate assistance.
- Resolve Issues Efficiently: Help troubleshoot problems, escalate when needed, and ensure every case is followed through to resolution.
- Maintain Accurate Records: Log all customer interactions clearly using our CRM system (Zendesk experience is a bonus).
- Support Service Improvements: Share feedback and ideas to help improve tools, workflows, and customer experience.
- Ensure Compliance & Confidentiality: Handle sensitive information in line with GDPR and Montu’s high standards for privacy and security.
What You Bring
- 1–2 years of customer service or support experience (healthcare or tech environment is a plus).
- Strong communication skills in German and English (both written and spoken).
- A friendly, empathetic, and patient-focused attitude.
- Organized, detail-oriented, and good at following processes.
- Comfortable working in a digital-first environment and learning new tools quickly.
- A positive, solution-oriented mindset and the ability to work well in a remote team.
Why Join Montu?
- Be part of a fast-growing telehealth company that’s transforming access to healthcare.
- Join a purpose-driven international team with a collaborative culture.
- Enjoy flexible, remote-first working with real opportunities to grow.
- Make a difference—every day, your work directly impacts patients' lives.
About Montu Therapeutics
Montu is changing the way patients access treatment. Through our innovative telemedicine platform, we connect patients with licensed physicians and partner with top-tier pharmacies to deliver prescribed medications quickly and securely. As we expand across Germany, we're looking for passionate people who want to help us deliver seamless, supportive healthcare experiences.
Skills
Monta
Manages electric vehicle charging stations
About Monta
Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.