Customer Service Representative (German) at Binance

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FinTechIndustries

Requirements

1+ years of proven customer facing experience or experience as a customer service representative
Fluency in English and German to coordinate with overseas partners and stakeholders
Willing to work weekends and irregular hours, including night shifts
Strong ability in using IT for professional use and handling somewhat technical queries from customers
Exceptional written communication skills and a good listener
Ability to multi-task, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field (big plus)
Multi-lingual capability (big plus)

Responsibilities

Handle high amounts of live chat and phone calls
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid, and comprehensive information
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Skills

Key technologies and capabilities for this role

Customer ServiceLive ChatPhone SupportTicketing SystemsComplaint ResolutionKYCGermanEnglish

Questions & Answers

Common questions about this position

Is this customer service role remote?

Yes, this is a full-time remote position with a work-from-home arrangement, though it may vary depending on the business team's needs.

What are the required skills for this Customer Service Representative role?

The role requires fluency in English and German, 1+ years of proven customer-facing experience, exceptional written communication skills, ability to multitask and prioritize, and strong IT skills for handling technical queries.

What is the salary for this position?

This information is not specified in the job description.

What is the work schedule like for this role?

The role requires willingness to work weekends, irregular hours, and night shifts.

What makes a strong candidate for this Binance customer service position?

Strong candidates have 1+ years of customer-facing experience, fluency in English and German, excellent communication and listening skills, ability to multitask, and knowledge of cryptocurrency/blockchain as a plus.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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