Customer Service Representative- Full Time (Onsite) at Bone Dry Roofing

Sarasota, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Roofing, ConstructionIndustries

Requirements

High School Diploma or equivalent
Language proficiency
Strong and accurate typing skills (45+ words/minute preferred)
Active listening, verbal, and written communication skills, including a professional phone voice
Proficiency with computers, especially CRM software
Detail-oriented in a fast-paced environment
Ability to multi-task
Adaptability and accountability
Teamwork-oriented
Military service a plus

Responsibilities

Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade
Answering calls from customers with complaints or other issues with products or services and directing to appropriate team lead to address
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing clients as needed
Building lasting relationships with clients and other call center team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Understanding company products, services, and policies
Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services
Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc
Adhering to all company policies and procedures
Assisting in other administrative duties as requested

Skills

Customer Service

Phone Communication

Active Listening

Complaint Resolution

Appointment Scheduling

Client Needs Assessment

Bone Dry Roofing

Provides residential and commercial roofing solutions

About Bone Dry Roofing

Bone Dry Roofing is a specialist in both residential and commercial roofing services, integrating advanced GAF Camelot II Shingles technology to offer enhanced roof durability and protection. Their focus on using high-grade materials with Class A fire ratings and high wind resistance ensures reliability in their projects and promotes a safeguarded environment for employees and clients alike. The company’s dedication to providing robust roofing solutions makes it a commendable workplace for those interested in a career in sustainable and secure construction practices.

7735 Winton Dr, Indianapolis, IN 46268, USAHeadquarters

1989Year Founded

VENTURE_UNKNOWNCompany Stage

Real EstateIndustries

51-200Employees