Customer Service Representative (Financial Derivatives) at Binance

South East Asia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, Financial ServicesIndustries

Requirements

Bachelor's degree or diploma, preferably in a finance-related major
Prior customer support experience with exposure to an e-commerce or financial industry background is a must
Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
Experience or knowledge of any financial derivative product is a big plus
Willing to work weekends and irregular hours which will include night shifts
Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Responsibilities

Handle high amounts of live chats
Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
Solve customer complaint issues, and create and document report analysis
Optimize customer complaint processes and improve service quality
Handle unpredictable emergencies in an efficient and timely manner
Perform adhoc tasks and reports assigned by shift leader and/or managers

Skills

Customer Support

Live Chat

Ticketing Systems

Financial Derivatives

Cryptocurrency

Problem Solving

Complaint Resolution

Report Analysis

Finance

E-commerce

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees