Customer Service Representative at Keeper

Chesterfield, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

High school diploma or equivalent
Previous customer service experience
Prior experience in a role utilizing verbal, written communication, and professional telephone skills
Experience that reflects ability to represent the company in a professional manner
Proven track record of multi-tasking ability
Examples of organization skills and ability to prioritize work
Highly motivated and natural self-starter, independent thinker, great planner, and team player
Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
Manage information in a visually appealing and easy to understand method
Drive results across a team of dynamic communicators and professionals
Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
Possesses a continuous improvement mindset
Competencies: Decision Quality, Drives Results, Action Oriented, Collaborates, Communicates Effectively
Previous Insurance experience a plus
Previous Call Center experience a plus
In office role (Chesterfield, Missouri - Timberlake Manor)

Responsibilities

Answer customer calls
Display empathy and understanding of customer needs and wants
Research customer issues
Resolve customer inquiries accurately
Maintain service level standards (quantitative and qualitative measures)
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone EtiquetteCall HandlingInquiry ResolutionResearch

Questions & Answers

Common questions about this position

What is the compensation for this Customer Service Representative role?

The level and compensation will be commensurate with your experience.

What is the work schedule and location policy for this position?

All new team members will be scheduled 9:30-6:00, Monday – Friday. Once fully trained, flexible scheduling which includes either 4-10 hours days or hybrid schedules (3 days in the office/2 days work from home) may be available; this is an in-office role located in Timberlake Manor, Chesterfield, Missouri.

What skills are required for the Customer Service Representative position?

Required skills include prior experience in a role utilizing verbal, written communication, and professional telephone skills, ability to represent the company professionally, proven multi-tasking ability, and organization skills with ability to prioritize work. Previous customer service experience is required, with call center or insurance experience a plus.

What is the company culture like at Kemper?

Kemper fosters a high-performing culture with valuable opportunities for personal development, professional challenge, and healthy work-life balance. The team is dynamic, innovative, acts like owners, and is driven by intellectual curiosity, analytical superiority, and being world-class operators.

What makes a strong candidate for this Customer Service Representative role?

A strong candidate is highly motivated, a natural self-starter, independent thinker, great planner, and team player with previous customer service experience, strong communication skills, multi-tasking ability, and organization skills.

Keeper

Digital platform for bookkeeping efficiency

About Keeper

Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.

Austin, TexasHeadquarters

2020Year Founded

$126.5KTotal Funding

SEEDCompany Stage

Enterprise Software, FintechIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Equity

Risks

AI-driven competitors threaten Keeper's market share in bookkeeping solutions.

Rapid tech advancements require Keeper to continuously innovate to stay competitive.

Data privacy concerns could impact Keeper's reputation and client trust.

Differentiation

Keeper offers a unique client portal for streamlined communication and reporting.

The platform focuses on improving quality control and process efficiencies for bookkeepers.

Keeper is praised for its exceptional customer service in the fintech sector.

Upsides

Integration with AI tools enhances Keeper's financial data insights and reporting.

Remote work trends boost demand for Keeper's digital collaboration solutions.

Cloud adoption in accounting offers expansion opportunities for Keeper's services.

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