Customer Service Representative at SunSource

Woodridge, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial, Hose and GasketIndustries

Requirements

4 plus years related experience and/or training; or Bachelor's degree (B.A.) from a four-year college or university; or equivalent combination of education and experience
Ability to successfully function in a fast paced, high volume environment
Proficiency utilizing Microsoft Office tools such as Word, Excel, etc
Knowledge of hose and gasket industry preferred

Responsibilities

Sell industrial hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepare reports of business transactions in company database
Work with account managers to keep account activities up to date
Investigate and resolve customer problems with deliveries
Conduct heavy phone and internet correspondence with customers and vendors
Source custom, non-standard, value-added solutions to customer problems
Enter all sales orders and purchase orders into the computer system
Set up part numbers and manage contract files
Other duties as assigned

Skills

Microsoft Office

Microsoft Word

Microsoft Excel

Sales Orders

Customer Service

Inside Sales

Order Entry

Inventory Management

Account Management

SunSource

Distributes fluid power components and systems

About SunSource

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.

Windsor, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Tuition Reimbursement

Risks

Competition from online marketplaces like Amazon Business threatens traditional distributors.

Electric and hybrid equipment may reduce demand for traditional fluid power components.

Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.

Differentiation

SunSource offers comprehensive services including design, engineering, and supply chain optimization.

The company has over 85 years of experience in the fluid power sector.

SunSource emphasizes associate development and strong customer-supplier relationships.

Upsides

Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.

IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.

Rise of electric and hybrid equipment creates new opportunities for component supply.

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