Customer Service Representative at Assurant

Albany, Oregon, United States

Assurant Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Minimum high school diploma or GED
  • Prior experience in a customer-facing role
  • High speed internet
  • Ability to adapt to change and work well in a fast-paced environment
  • Attend all required paid comprehensive training as a condition of employment

Responsibilities

  • Receive inbound calls from customers and provide superior service
  • Listen to customers’ concerns, solve problems, answer questions, and work with them to find resolutions while showing empathy
  • Take initiative to understand customers' current challenges, solve them, and proactively help avoid future challenges

Skills

Customer Service
Problem Solving
Active Listening
Empathy
Verbal Communication
Adaptability

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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