Customer Experience Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Minimum high school diploma or GED
- Prior experience in a customer-facing role
- High speed internet
- Ability to adapt to change and work well in a fast-paced environment
- Attend all required paid comprehensive training as a condition of employment
Responsibilities
- Receive inbound calls from customers and provide superior service
- Listen to customers’ concerns, solve problems, answer questions, and work with them to find resolutions while showing empathy
- Take initiative to understand customers' current challenges, solve them, and proactively help avoid future challenges
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay rate for the Customer Service Representative position?
The starting pay rate is $16 per hour, with a pay range of $16.15 - $25.04 depending on factors like experience and location.
What benefits are offered for this role?
Medical benefits begin on your first day, tuition reimbursement is available after 6 months up to $5000 annually, and there is competitive paid time off including holidays.
Is this a remote position, and what are the work arrangements?
The role requires high speed internet and has general office demands, with full-time schedules set for several months but subject to change based on business needs and periodic shift bids.
What are the required qualifications for this Customer Service Representative role?
Candidates need a minimum high school diploma or GED, prior experience in a customer-facing role, high speed internet, and the ability to adapt to change in a fast-paced environment.
What makes a strong candidate for this position?
Strong candidates have excellent verbal, written, and listening skills, strong attention to detail, great communication skills with a love for talking to people, and the ability to multi-task using technology, along with schedule flexibility.
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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