Customer Service Representative – Core Lab (Mississauga) at Abbott

Mississauga, Ontario, Canada

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

College Diploma
1 to 3 years of experience
Logistics experience and cross border shipping
Highly skilled and knowledgeable on the Customer Service Ordering system (ECC)
Knowledge of EDI – GHX and Intertrade
Knowledge of SAP system
Knowledge of basic computer software like MS Office (Word, Excel and PowerPoint)

Responsibilities

Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner
Initiate system enhancements for all division that the department supports
Responsible for managing and coordinating high value shipments and logistics
Responsible for high value accounts or divisions to ensure customer satisfaction
Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities
Accurate and timely processing of customer orders
Provides customers with the proper information and assistance necessary in order to maintain good customer relations
Uses an on-line computerized order entry system in an accurate and timely fashion
Investigates and resolves customer inquiries and complaints while maintaining good customer relations

Skills

Customer Service

Order Processing

Diagnostics

Healthcare

Laboratory Support

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free