Customer Service Representative - Contract at Westlake

Hamilton, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Building Materials, ConstructionIndustries

Requirements

High School Diploma
Post-Secondary Education an asset
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies an asset
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
“EXCEPTIONAL PHONE ETIQUETTE”
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed environment
JDE 9.0 experience an asset
Positive attitude along with a strong desire to learn and adapt to change
Experience working at a customer service desk/counter
Complete all company safety training and commit to working safely

Responsibilities

Provide customers with exemplary service in face to face interactions, over the phone and through email
Maintain an organized desk
Learn the basics of the products that we sell through on the job training
Manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products
Process customer orders, including custom orders, and price them accurately
Co-ordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Answer telephones and process/respond to email requests
Use the JDE system to process invoices and review/update receiving reports
Prepare quotes and follow up accordingly
Upsell existing accounts
Provide overall support and after sales service to customers
Other customer/administrative/warehouse duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceInside SalesJDEOrder ProcessingPhone EtiquetteEmail CommunicationFinancial TransactionsShipping CoordinationQuotingUpselling

Questions & Answers

Common questions about this position

Is this a full-time position, and what is the employment type?

This is a full-time contractual engagement.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Customer Service Representative role?

Required skills include exceptional phone etiquette, strong verbal and written communication skills, ability to work in a fast-paced self-directed environment, strong computer skills, and JDE 9.0 experience as an asset.

What is the work environment like at Westlake?

The noise level is usually moderate in the office setting, with potential exposure to forklift traffic and a noisier warehouse, and the role requires daily use of stairs.

What qualifications make a strong candidate for this position?

A High School Diploma is required, with post-secondary education as an asset; knowledge in building supplies, exceptional phone etiquette, problem-solving ability, and experience at a customer service desk are highly valued.