Customer Service Representative at Angi

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Home Services, Customer SupportIndustries

Requirements

3+ years experience in a customer service environment handling emails, inbound calls and outbound calls
2+ years of experience with handling and deescalating tough customer service calls using empathy and professionalism
High level of comfort using technology
Ability to work from our Toronto office (49 Spadina Avenue) on Tuesdays and Wednesdays
Excellent communication skills, both written and verbal in English
Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
Strong active listening skills
A positive attitude and desire to learn
Experience excelling in fast-paced, continuously evolving work environments is preferred
Experience with Customer Relationship Management (CRM) systems, specifically Salesforce, is a plus

Responsibilities

Acknowledge and answer customer requests coming from various channels (email, contact form, phone calls, etc.)
Handle back-office activities that may result in outbound calls
Make outgoing calls in order to promote our product, ensure customers are successful, and collect feedback to support the company strategy
Maintain customer records through our CRM system
Deliver against company objectives, policies and deadlines
Provide input to improve the efficiency, speed and quality of processes
Promote and embody the company’s core values and policies
Assist homeowners and service professionals with issues that cannot be resolved through our online platform
Make proactive outbound calls to help our customers succeed on our platform

Skills

Customer Service

Phone Support

Email Communication

Outbound Calling

Back-Office Operations

Angi

Sustainability consulting for ESG performance ratings

About Angi

Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.

Milan, ItalyHeadquarters

2017Year Founded

$225.5MTotal Funding

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Competitive compensation.

This position will be eligible for a competitive year end performance bonus & equity package.

Full medical, dental, vision package to fit your needs

Flexible vacation policy: work hard and take time when you need it

Pet discount plans & retirement plan with company match (401K)

The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Risks

Increased competition from Thumbtack and TaskRabbit in the home services market.

Consumer shift towards DIY solutions may reduce demand for traditional services.

Potential backlash against ESG ratings could affect Angi Sustainability's credibility.

Differentiation

Angi offers a wide range of vetted home service professionals.

Angi Sustainability provides ESG performance ratings and science-based targets.

Partnerships with organizations like CDP and WWF enhance Angi's credibility.

Upsides

Growing demand for smart home solutions expands Angi's service offerings.

Increased interest in green home improvements aligns with Angi's sustainability focus.

Rising ESG reporting requirements boost demand for Angi Sustainability's services.

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