Customer Service Representative

Latin America

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Luxury Goods, RetailIndustries

Requirements

Candidates should have at least 1 year of previous customer service experience in a rapidly changing environment, preferably retail or e-commerce. Strong English communication skills, both verbal and written, are essential, along with the ability to manage large volumes of calls and problem-solve under pressure. Experience with Google Suite, Zendesk, and Shopify is a plus, and a startup-minded, positive, hands-on attitude is expected.

Responsibilities

The Customer Service Representative will handle all incoming customer service phone calls and emails in a timely manner, and engage in live chat with customers. This role involves building relationships, identifying customer needs, clarifying information, investigating issues, and providing solutions. The representative will also act as a liaison between headquarters and different retail departments to drive the business.

Skills

Customer Service

Communication

Problem-Solving

Relationship Building

E-commerce

Luxury Goods

Rebag

Luxury resale platform for designer items

About Rebag

Rebag operates in the luxury resale market, specializing in designer handbags, accessories, watches, and jewelry. The company provides a platform for buying, selling, and exchanging high-end luxury items, catering to fashion enthusiasts and collectors. Rebag's unique technology, Clair, allows users to receive instant resale values for over 15,000 styles by simply uploading an image of their item. This feature helps sellers make informed decisions about their luxury goods. Additionally, Rebag offers a trade-in program where customers can exchange items for Rebag Credit, promoting customer loyalty and repeat business. Unlike its competitors, Rebag stands out with its advanced technology and focus on authenticated luxury items, establishing itself as a reliable name in the luxury resale industry. The company's goal is to create a seamless and efficient experience for both buyers and sellers in the luxury market.

New York City, New YorkHeadquarters

2014Year Founded

$106.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consumer GoodsIndustries

51-200Employees