Customer Service Representative at Global Payments

Kowloon, Hong Kong SAR, Hong Kong SAR

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred
Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants
Excellent telephone etiquette with mature and pleasant attributes
Ability to maintain composure under pressure, patience and enjoy customer service
High energy level and self-motivated
Team player with strong work ethic
Able to perform shift duty on weekends / public holidays depending on work schedule
Work on shift basis including weekends and public holidays

Responsibilities

Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing
Establish good relationship with merchants by provision of one-stop care services
Keeps up-to-date and self-equipped on required knowledge and skill sets proactively
Work with internal departments to seek best possible solutions for merchants
Carry out ad hoc assignments for call center operations

Skills

Key technologies and capabilities for this role

Customer ServiceCall Center OperationsTelephone EtiquetteEnglish CommunicationMandarin CommunicationShift Work

Questions & Answers

Common questions about this position

What experience is required for the Customer Service Representative role?

Form 7 graduates or above with minimum 1 year experience in customer service and/or call centre is preferred.

What language skills are needed for this position?

Ability to converse in English and Mandarin is essential due to communication with overseas banks and merchants.

Does this role require shift work including weekends?

Yes, the position requires performing shift duty on weekends and public holidays depending on the work schedule.

What personal qualities are important for this customer service role?

Candidates need excellent telephone etiquette with mature and pleasant attributes, ability to maintain composure under pressure, patience, high energy level, self-motivation, and strong team player qualities.

Is Global Payments an equal opportunity employer?

Yes, Global Payments provides equal employment opportunities without regard to race, color, religion, sex, national origin, or other protected bases.