Customer Service Representative 1 at Global Payments

Quezon City, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

High School Diploma or Equivalent
Preferably at least 3-6 months experience as a CSR (no prior experience required - fresh graduates and career shifters welcome)
Good communication skills
Must be primarily available to work morning shifts and/or following Australian time zone, but open and flexible to work night shifts if operational needs arise
Amenable to work onsite in Vertis North, Quezon City
Can start immediately

Responsibilities

Responds to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with organization's service standards
Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Answers customer telephone inquiries, orders, service needs, and complaints; responds where applicable or directs to technical/service areas
Maintains detailed and current knowledge of the company's/assigned client's products and services
Analyzes customer service needs for communication to service and technical departments, when applicable
Navigates a computerized data entry system or other relevant applications
Resolves basic or tier 1 payment and account related requests, including card activations, payments, name and address updates for cardholders of 1-2 assigned company clients
Provides standardized or scripted responses using basic user-friendly GUI screens for client systems and established documentation/processes
Enters required data into client-provided systems and databases
Determines basic reasons for customer issues using client-provided decision tree and escalates or refers unresolved grievances/requests to more experienced representatives or designated departments
Builds base knowledge and familiarization of products, policies, procedures for a limited number of clients, and understanding of association guidelines/compliance by referring to online manuals and client training

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportEmail SupportChat SupportData EntryGUI NavigationPayment ProcessingCard ActivationAccount Management

Questions & Answers

Common questions about this position

What qualifications are required for the Customer Service Representative role?

A High School Diploma or Equivalent is required, with preferably 3-6 months of CSR experience, though no prior experience is needed as fresh graduates and career shifters are welcome.

Is this a remote position or onsite?

The role requires working onsite in Vertis North, Quezon City.

What are the shift requirements for this job?

Candidates must be primarily available for morning shifts and/or following Australian time zone, but flexible to work night shifts if operational needs arise.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates have good communication skills, can start immediately, and are flexible with shifts including mornings aligned to Australian time and potential night shifts.