Customer Service Representative at Binance

South East Asia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FinanceIndustries

Requirements

College degree or above
Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders
Minimum 1 year of customer service experience, preferably in the finance or e-commerce industry
High level of honesty and integrity; proactive, detail-oriented, and responsible, with a strong team spirit
Ability to work under pressure, with strong communication skills and a drive to exceed expectations
Passionate about the customer service industry and open to working in rotating shifts, including night shifts
Positive attitude toward the crypto industry

Responsibilities

Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
Handle customer enquiries, advices and suggestions via email or online tools
Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
Handle customer complaints, any special cases or ad hoc tasks

Skills

Key technologies and capabilities for this role

Customer ServiceMandarinEnglishTicketing SystemLive ChatEmail SupportComplaint HandlingDocumentation

Questions & Answers

Common questions about this position

Is this customer service role remote?

Yes, this is a full-time remote position, with a work-from-home arrangement that may vary depending on the work nature of the business team.

What is the salary for this customer service representative position?

This information is not specified in the job description.

What skills and experience are required for this role?

Bilingual proficiency in English and Mandarin is required, along with a minimum of 1 year of customer service experience preferably in finance or e-commerce, a college degree or above, and strong communication skills with the ability to work under pressure.

What is the company culture like at Binance?

Binance offers a user-centric global organization with a flat structure, collaboration with world-class talent, autonomy in an innovative fast-paced environment, and a results-driven workplace focused on career growth and continuous learning.

What makes a strong candidate for this customer service role?

Strong candidates have bilingual proficiency in English and Mandarin, at least 1 year of customer service experience in finance or e-commerce, a college degree, high honesty and integrity, proactive detail-oriented approach, strong team spirit, ability to work under pressure including rotating shifts, and a positive attitude toward the crypto industry.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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