International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
$17,000 – $25,650Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, PharmacyIndustries
Requirements
Candidates must reside in Tennessee and live within 75 miles of the Specialty location in Bartlett, TN. They require one year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone, one year of work experience with Windows-based applications, and one year of computer keyboarding experience. A verifiable high school diploma or equivalent is preferred, along with healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
Responsibilities
As a Pharmacy Service Representative, the individual will provide telephone support to patients receiving life-sustaining specialty drug therapy, coordinating and processing new patient medication orders and reorders, verifying and reverifying benefits, translating and entering prescriptions, collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders. They will also communicate and ensure that financial and clinical expectations are met prior to fulfillment, demonstrating compassionate and genuine care for patients and customers in a fast-paced environment.
Skills
Customer Service
Telephone Support
Benefit Verification
Insurance Coordination
Prescription Entry
Communication Skills
Computer Keyboarding
Windows Applications
Microsoft Office
Internet Navigation
Email
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Key Metrics
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees