Customer Service Rep - Purina Animal Nutrition at Land O'Lakes

San Jose, California, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Animal Nutrition, AgricultureIndustries

High School Diploma/GED
1+ years of comparable Customer Service experience
Proficient skills in Microsoft Office (Excel, Outlook, Word)
Professional and pleasant telephone skills
Effective communication skills, both written and verbal
Proficient knowledge of Salesforce (account management, account maintenance, logging calls, building notes and contacts, recording and managing service requests)
Skilled at working within and across multiple systems
Located in North Carolina or South Carolina
Able to work any set schedule between 8:00am – 4:30pm EST
High standards of integrity, business ethics, and personal accountability

Handle order entry, pricing and product inquiries, product availability, and reporting quality concerns
Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills
Execute best Order Management practices in accordance with Standard Operating Procedures (SOP)
Ensure order life cycle is followed through to completion accurately, void of entry and pricing errors
Build solid working relationships with all cross-function business units with diplomacy and tact to gain alignment satisfying customer requirements and continuous improvement
Escalate issues timely for efficient resolution
Always maintain a positive representation of the company
Act as the liaison between customers, sales, supply chain, and manufacturing
Own customer accounts and manage all aspects of the customer support process
Identify trends related to process issues and make recommendations for process improvement