Customer Service Rep at Sysco

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice DistributionIndustries

Requirements

High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Strong telephone communication skills
Able to work in a fast-paced environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office
Currently authorized to work in the United States

Responsibilities

Answer all incoming concerns/needs from all customers
Handle key pick-up requests
Handle transportation/routing on delivery questions
Process will-call orders
Provide customers with invoice copies
Process credits
Maintain call list
Monitor orders before the cut-off
Communicate regularly with the AE (account executives) and customers
Manage the same-day deliveries for OPCO (operating company)
Perform other duties as directed by Supervisor

Skills

Key technologies and capabilities for this role

MS OfficeCustomer ServiceSales SupportOrder ProcessingInvoice ProcessingTransportation RoutingCall Handling

Questions & Answers

Common questions about this position

What is the compensation range for the Customer Service Rep position?

The compensation range is $15.29 - $22.88 per hour. Actual pay depends on skills, experience, and other factors, and you may be eligible for the Company's Incentive Plan.

What benefits are offered for this role?

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com.

Is this Customer Service Rep position remote or office-based?

This information is not specified in the job description.

What qualifications and skills are required for the Customer Service Rep role?

A high school diploma or equivalent and 1 year of prior outside foodservice sales coordination or customer support experience are required. Key skills include strong telephone communication, ability to work in a fast-paced environment, sitting at a PC for extended periods, and proficiency in MS Office; previous call center experience is preferred.

What growth opportunities does Sysco offer its colleagues?

Sysco offers colleagues the opportunity to grow personally and professionally, contribute to a dynamic organization, and serve others exceeding expectations.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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