Manager, Customer Support
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Business Support ServicesIndustries
Requirements
Candidates should have 5+ years of experience in customer service or support, with 3+ years in a management role overseeing teams and leads, a proven ability to analyze service metrics and operational data to inform strategic improvements, strong leadership, coaching, and people development skills, and experience scaling support operations in startups or high-growth environments. Proficiency with support platforms such as Hubspot, Zendesk, Intercom, Salesforce, or similar CRM tools is required, along with exceptional communication and collaboration skills, and a customer-first mindset.
Responsibilities
As the Customer Service Manager, you will lead and manage the customer service team, including team leads and support agents, to ensure high performance and accountability, define and monitor key support metrics, partner with Operations, Product, and Engineering to surface customer insights, design and optimize support systems and documentation, build robust training and career development frameworks, and proactively maintain a scalable support model by identifying bottlenecks and forecasting needs. You will also represent the voice of the customer in strategic planning and process discussions.
Skills
Customer Service
Support Team Management
Support Metrics Analysis
Process Optimization
Training and QA
Automation Tools
Cross-functional Collaboration
doola
Assists global entrepreneurs with U.S. business formation
About doola
Doola helps international entrepreneurs set up and manage their businesses in the United States. They provide services that simplify the process of incorporating a business, accessing U.S. payment systems, and ensuring compliance with legal requirements. Doola assists clients by obtaining necessary documents like the Employer Identification Number (EIN) and guiding them through state regulations. Unlike many competitors, Doola offers a free 10-minute consultation to attract clients and has a custom dashboard for easy access to important documents. Their goal is to make it easier for global entrepreneurs to navigate the complexities of starting a business in the U.S. and to support them as they grow.
New York City, New YorkHeadquarters
2020Year Founded
$11.7MTotal Funding
EARLY_VCCompany Stage
Consulting, Enterprise Software, LegalIndustries
51-200Employees