Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow at Santander

Glasgow, Scotland, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Corporate & Commercial BankingIndustries

Requirements

Excellent communications skills, with the ability to convey complex written and verbal information in a clear manner. (Required)
A customer-focussed mindset – with a “Just Ask Once” mentality. (Required)
An ability to understand procedural and policy guidelines. (Required)
Languages: English (Required)
A good level of computer literacy and the ability to learn new skills quickly

Responsibilities

Servicing inbound calls and emails from external clients and internal stakeholders, providing support ranging from everyday banking to more complex needs such as account mandate changes and payment traces
Processing domestic and international payments via Faster Payments and CHAPS
Liaising with Subject Matter Experts to identify solutions to more complex requests
Being at the forefront of identifying fraudsters and escalating concerns appropriately
Demonstrating personal ownership and a tenacity for resolving client queries at the first point of contact
Achieving Key Performance Indicators relating to Quality Assurance
Demonstrating Santander’s 5 TEAMS behaviours: Think Customer, Embrace Change, Act Now, Move Together, Speak Up

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsEmailsPayments ProcessingFaster PaymentsCHAPSFraud DetectionAccount Mandate ChangesPayment TracesQuality Assurance

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work in Glasgow?

This information is not specified in the job description.

What salary or compensation is offered for this Customer Service Executive role?

This information is not specified in the job description.

What key skills are required for this position?

The role requires excellent communication skills to convey complex information clearly, a customer-focused mindset with a 'Just Ask Once' mentality, ability to understand procedural guidelines, English language proficiency, and good computer literacy with quick learning ability.

What is the company culture like at Santander?

Santander emphasizes a customer-centric transformation valuing bold thinking, innovation, collaboration, and the 5 TEAMS behaviours: Think Customer, Embrace Change, Act Now, Move Together, Speak Up, while embracing a strong risk culture.

What makes a strong candidate for this Customer Service Executive role?

Strong candidates will demonstrate excellent communication skills, a customer-focused 'Just Ask Once' mentality, ability to follow procedures, computer literacy, quick learning, and alignment with Santander’s TEAMS behaviours.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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