[Remote] Payment Operations Associate at Beyond Finance

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Debt SettlementIndustries

Requirements

Undergrad Degree preferred or 3-5 years of experience
Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems
Outstanding interpersonal, detail-oriented and problem-solving skills
Positive, Prompt, and Reliable
Salesforce experience preferred
Boast quality customer relations skills and phone etiquette
Ability to work well under pressure and meet deadlines
Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff
Strong verbal and written communication skills

Responsibilities

Manage daily settlement pipeline and exception reporting for the payment setup and clearing process
Communicate with creditors and agencies (on the phone and via email) in order to clear payment exceptions and uncleared payments
Support the acquisition of required documentation required to successfully remit a payment
Request proof of payment from collection agencies, creditors, and our third-party payment processor company
Utilize accumulation of funds banking ledger to determine when funds will be available for the payment remittance and ensure sufficient deposit account balances based on operational need
Uphold high level of knowledge of departmental functions and activities in order to respond to internal and external inquiries and requests for information and departmental support
Scan necessary documents and attach them to client accounts in our client relations management system (Salesforce)
Actively multitask with the ability to maintain attention to small details
Provide support in word processing, typing correspondence and proofreading
Have the capability to flex-work to manage multiple priorities, meet tight deadlines and manage last-minute changes
Be responsible for special projects and other assignments as directed by the Business Operations
Research and accuracy required when handling escalation issues

Skills

Payment Processing

Exception Reporting

Creditor Communication

Email Correspondence

Phone Communication

Documentation Management

Proof of Payment

Banking Ledger

Funds Management

Account Reconciliation

Beyond Finance

Debt relief solutions for unsecured debt

About Beyond Finance

Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.

Houston, TexasHeadquarters

2016Year Founded

$805MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

Parental Leave

401(k) Company Match

Professional Development Budget

Risks

Rising interest rates may reduce demand for debt consolidation loans.

Increased competition from fintech startups could erode Beyond Finance's market share.

Potential regulatory changes could increase operational costs for Beyond Finance.

Differentiation

Beyond Finance offers free financial therapy, enhancing holistic financial wellness solutions.

The company provides a mobile app for debt management, a first in the industry.

Beyond Finance's success fee model aligns company interests with client outcomes.

Upsides

Increased demand for digital financial tools boosts Beyond Finance's mobile app adoption.

Investor confidence is high, evidenced by a $635 million credit facility from Comvest.

Recognition for customer service and transparency enhances Beyond Finance's brand reputation.

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