Global Payments Operations Specialist
Carrot FertilitySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Debt SettlementIndustries
Requirements
- Undergrad Degree preferred or 3-5 years of experience
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems
- Outstanding interpersonal, detail-oriented and problem-solving skills
- Positive, Prompt, and Reliable
- Salesforce experience preferred
- Boast quality customer relations skills and phone etiquette
- Ability to work well under pressure and meet deadlines
- Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff
- Strong verbal and written communication skills
Responsibilities
- Manage daily settlement pipeline and exception reporting for the payment setup and clearing process
- Communicate with creditors and agencies (on the phone and via email) in order to clear payment exceptions and uncleared payments
- Support the acquisition of required documentation required to successfully remit a payment
- Request proof of payment from collection agencies, creditors, and our third-party payment processor company
- Utilize accumulation of funds banking ledger to determine when funds will be available for the payment remittance and ensure sufficient deposit account balances based on operational need
- Uphold high level of knowledge of departmental functions and activities in order to respond to internal and external inquiries and requests for information and departmental support
- Scan necessary documents and attach them to client accounts in our client relations management system (Salesforce)
- Actively multitask with the ability to maintain attention to small details
- Provide support in word processing, typing correspondence and proofreading
- Have the capability to flex-work to manage multiple priorities, meet tight deadlines and manage last-minute changes
- Be responsible for special projects and other assignments as directed by the Business Operations
- Research and accuracy required when handling escalation issues
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What qualifications are required for the Payment Operations Associate role?
An undergrad degree is preferred or 3-5 years of experience, along with advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe, and Outlook. Outstanding interpersonal, detail-oriented and problem-solving skills are required, plus Salesforce experience is preferred.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the salary for the Payment Operations Associate position?
This information is not specified in the job description.
What is the company culture like at Beyond Finance?
Beyond Finance emphasizes compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, with helping people as its number one goal.
What makes a strong candidate for this role?
Strong candidates will have an undergrad degree or 3-5 years of experience, advanced Microsoft Office skills, Salesforce experience, outstanding interpersonal and detail-oriented skills, quality customer relations, and the ability to work well under pressure.
Beyond Finance
Debt relief solutions for unsecured debt
About Beyond Finance
Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.
Houston, TexasHeadquarters
2016Year Founded
$805MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Paid Holidays
Parental Leave
401(k) Company Match
Professional Development Budget
Risks
Rising interest rates may reduce demand for debt consolidation loans.
Increased competition from fintech startups could erode Beyond Finance's market share.
Potential regulatory changes could increase operational costs for Beyond Finance.
Differentiation
Beyond Finance offers free financial therapy, enhancing holistic financial wellness solutions.
The company provides a mobile app for debt management, a first in the industry.
Beyond Finance's success fee model aligns company interests with client outcomes.
Upsides
Increased demand for digital financial tools boosts Beyond Finance's mobile app adoption.
Investor confidence is high, evidenced by a $635 million credit facility from Comvest.
Recognition for customer service and transparency enhances Beyond Finance's brand reputation.
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