Customer Service Coordinator PDx at GE Healthcare

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Experience in a similar customer service role
Experience in the pharmaceutical or healthcare industry
Background in order management
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Good Distribution Practice and applicable laws and regulations
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required

Responsibilities

Deliver outstanding service to end customers, suppliers, and subsidiaries
Provide active support for Contrast Media Injectors, PET products, and device supplies for customers across Iberia
Maintain and update the customer database, including contracts and service records
Support the installed base of contrast media injectors
Manage internal and external purchase orders with suppliers, fostering strong, trust-based relationships with clients and service partners to ensure high service levels
Create and maintain reports and dashboards to support operational visibility
Perform general administrative tasks using tools such as Salesforce (SFDC), SmartSheet, Power BI, Microsoft Office Suite, and web browsers
Receive and process orders in line with company policies and systems, ensuring timely shipment and invoicing
Handle returns and rejections of materials and equipment
Support internal approval workflows and documentation processes
Respond to customer inquiries in a timely and professional manner
Coordinate closely with manufacturing plants, commercial partners, and freight forwarders to ensure QMI accuracy
Collaborate within a team environment with a flexible and proactive approach to maintain service excellence
Build effective cross-functional relationships to understand and address customer impact
Work with other GE departments to resolve disputes and ensure customer satisfaction
Manage invoice queries, including issuing credit and debit notes
Develop strong product knowledge and a deep understanding of internal processes
Handle customer complaints in accordance with company policies and systems
Ensure all routine tasks comply with local standards and procedures
Contribute to team goals and KPI performance metrics

Skills

Customer Service

Order Management

Inventory Management

Logistics

Contract Management

Database Management

CRM

Sales Support

Finance Coordination

Contrast Media Injectors

PET Products

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees