Customer Service Coordinator (Homecare) at Vontive

Northampton, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Homecare, Kidney Care, Medical DevicesIndustries

Requirements

GCSE Level standard
Organized
Ability to prioritize workload in a very busy environment
Tenacious
Strong decision making skills
Strong attention to detail/accuracy
Good team player
Professional telephone manner
Proactive and reactive nature
Siebel experience preferred
Flawless customer service skills
Can do attitude, willing and positive manner

Responsibilities

Manage the processing of customer orders for home patients
Manage customer queries and complaints ensuring a win-win solution for Vantive and the customer
Create lateral relationships with other departments to support product distribution
Enhance the reputation of customer services and positively promote the image of Vantive
Contribute to the evolution of the department by providing feedback and taking action to improve
Positively contribute to the delivery of service excellence to Vantive's customers and patients

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingComplaint HandlingQuery ManagementProduct DistributionService ExcellenceTeam CollaborationShift Work

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an on-site position requiring you to join the team in Northampton.

What are the required qualifications and skills for this role?

Candidates need GCSE Level standard, organizational skills, ability to prioritize in a busy environment, tenacious nature, strong decision making, attention to detail, team player qualities, professional telephone manner, proactive and reactive approach, Siebel experience preferred, and flawless customer service skills.

What are the working hours for this Customer Service Coordinator role?

The role involves rotating shifts: Monday to Friday between 08:00-16:00 and Monday to Thursday between 10:00-18:00 with Friday 09:00-17:00.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocre, are driven to improve patients' lives, and emphasize high performance and service excellence.

What makes a strong candidate for this Customer Service Coordinator position?

A strong candidate demonstrates a 'can do' attitude, is willing and positive, excels in flawless customer service, and can build lateral relationships while contributing to service excellence and department improvements.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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