[Remote] Seasonal Customer Service Representative - 2025 Arizona at Minted

Mesa, Arizona, United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
Bachelor’s degree or equivalent work experience
1+ years of experience working in a customer service setting (preferably at a premium brand)
1+ years of experience building customer relationships and resolving customer complaints
1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction
Excellent written and verbal communication skills
High attention to detail, organized, and able to follow through
Experience with Salesforce or other CRM software a plus
Availability to work evenings and weekends

Responsibilities

Provide excellent customer service through various channels, including live chats, emails, and phone calls
Address customer inquiries, concerns, and issues promptly and professionally
Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
Utilize support tools & training including our knowledge base to provide a seamless customer experience
Identify opportunities for improving the customer experience and share those with Customer Service leadership
Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
Positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment
Take direction and quickly learn new procedures, processes, and products
Be open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
Utilize various customer service tools, software, and systems to effectively manage customer interactions
Reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

Skills

Minted

Online marketplace for independent artists' designs

About Minted

Minted is an online marketplace that connects independent artists with customers looking for unique and high-quality designs. The platform offers a variety of products, including holiday cards, personalized stationery, art prints, gift wrap, and home decor items. Minted operates using a crowdsourcing model where artists submit their designs to a Design Challenge, and customers, along with other artists, vote on their favorites. The winning designs are produced and sold by Minted, allowing for a constantly updated selection of customer-approved products while supporting independent artists. Minted also has a membership program, Minted More, which provides discounts and exclusive access to products. Additionally, the company enhances the customer experience with services like free recipient addressing and high-quality printing options, setting it apart from other online retailers.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$289MTotal Funding

SERIES_ECompany Stage

Design, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Unlimited Paid Time Off

Employer Funded Health Savings Account

Monthly Gym/Wellness Reimbursement

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

Stock Options

Mental Health Support

Risks

Increased competition from online marketplaces may dilute Minted's market share.

AI-generated art tools challenge Minted's crowdsourcing model for unique designs.

Supply chain disruptions in paper and printing could affect Minted's product delivery.

Differentiation

Minted uses crowdsourcing to curate unique, customer-approved designs from independent artists.

The company offers a membership program, Minted More, for exclusive discounts and products.

Minted provides value-added services like free recipient addressing and high-quality printing options.

Upsides

Minted's partnership with DoorDash taps into the convenience trend for younger consumers.

Collaborations with brands like The Met enhance Minted's brand prestige and customer reach.

The rise of hybrid events boosts demand for Minted's digital invitations and stationery.

Land your dream remote job 3x faster with AI

Try Jobo Free