International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess excellent attention to detail, effective written and verbal communication skills, the ability to multitask, flexibility regarding tasks and schedule, and the ability to work independently and collaboratively. They should also demonstrate kindness, empathy, respect for others, and a positive attitude, along with a commitment to personal and professional growth.
Responsibilities
The Customer Service Coordinator will respond to inbound communication within GRAIL’s virtual contact center environment, demonstrate ownership of each customer interaction, accurately document all interactions in GRAIL’s CRM software, enter and qualify customer and patient information into GRAIL’s LIMS, interact effectively with GRAIL’s call center software, document interactions clearly and thoroughly, maintain courtesy and hospitality, embody GRAIL values, communicate with others according to these standards, remain composed in conflict situations, and demonstrate thorough knowledge of GRAIL products and procedures.
Skills
CRM software
LIMS
Call center software
Communication Skills
Customer Service
Documentation
Conflict Resolution
GRAIL
Develops blood tests for early cancer detection
About GRAIL
GRAIL focuses on improving cancer detection through advanced blood tests that identify cancer at its earliest stages, enhancing treatment success rates. The company utilizes high-intensity sequencing to analyze tumor genome data, employing algorithms and deep learning to extract actionable information for early cancer detection. GRAIL differentiates itself from competitors by its commitment to large-scale clinical studies that validate the effectiveness of its tests. The primary goal is to reduce global cancer mortality by enabling early diagnosis, making the disease more treatable.
Key Metrics
Menlo Park, CaliforniaHeadquarters
2016Year Founded
$1,765.5MTotal Funding
ACQUISITIONCompany Stage
Biotechnology, HealthcareIndustries
1,001-5,000Employees