Customer Service Associate I at Abbott

Alajuela, Alajuela, Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School Degree (Bachillerato Educación Media)
1 or more years of demonstrated experience in a customer service or closely related environment
Knowledge of computer systems including Word, PowerPoint, Excel, and Outlook
Advanced command of English
Ability to work regularly scheduled overtime
Availability for Admin shift (Monday – Friday from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm)
On-site position

Responsibilities

Receives, verifies, and processes purchase orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives, and/or distributors as appropriate
Researches and resolves any problems with orders received, corrects the order as necessary, and releases for posting
Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field
Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information to ensure correct inventory records and timely billing of all devices
Obtains approvals, issues, and tracks Returns and Credits based on procedures; works with customers to expedite the return through to resolution
Researches and prepares billing corrections when required to ensure proper billing and correct commission payments on all devices
Proactively communicates to supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place
Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingSales SupportInventory ManagementEDIVerbal CommunicationWritten CommunicationReturns ProcessingBackorder Processing

Questions & Answers

Common questions about this position

What benefits does Abbott offer to employees?

Abbott provides career development opportunities with an international company, private medical insurance, cafeteria subsidy, stock program, and employee association, among others.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the main responsibilities of the Customer Service Associate I role?

The role involves processing customer orders from multiple channels, providing inventory support, resolving order issues, communicating shortages and status updates, handling returns and credits, and performing proactive follow-ups.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, and living a full life, and is recognized as a great place to work globally, including for diverse working mothers, female executives, and scientists.

What skills make a strong candidate for this position?

Strong candidates should excel in verbal and written communication to develop rapport with customers and field personnel, problem-solving for order issues and inventory, and working effectively in a team environment under general supervision.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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