Customer Service Associate at Remitly

Manila, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Payments, BankingIndustries

Requirements

Excellent written and verbal communication skills in English & Hindi – Mandatory
Hebrew speaker – Advantage
Experience in customer support
Excellent communication between both customers & within company departments
Experience in the Payments and Banking industry – Advantage
Ability to work independently and under pressure
Proven ability to work in fast-paced dynamic environments & to multi-task
Proficient in all MS Office products
Service-oriented person

Responsibilities

Working Sunday - Saturday 08:00-17:00, 5 days a week
Hybrid work environment - both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels – Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members

Skills

Key technologies and capabilities for this role

Customer ServiceEnglish CommunicationHindi CommunicationMS OfficeMultitaskingProblem Solving

Questions & Answers

Common questions about this position

What is the work schedule for this Customer Service Associate role?

The role requires working Sunday to Saturday from 08:00-17:00, 5 days a week.

Is this position remote, hybrid, or in-office?

It is a hybrid work environment requiring both home and office work.

What skills are required for this customer service position?

Excellent written and verbal communication skills in English and Hindi are mandatory, along with customer support experience, ability to multitask in fast-paced environments, and proficiency in MS Office.

What is the company culture like at Remitly?

Remitly offers a great work environment emphasizing work-life balance, promotes cultural values through behavior and attitude, invests in career growth with opportunities and challenges, and is committed to diversity and inclusion.

What makes a strong candidate for this role?

A strong candidate is a people person with excellent English and Hindi communication skills, customer support experience, ability to work independently under pressure, and a service-oriented attitude in a fast-paced startup.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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