Customer Service Associate at Proconex

Royersford, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Process Automation, Life Sciences, Chemical, Power, Oil & Gas, Food & BeverageIndustries

Requirements

Previous experience in a customer service role, preferably involving phone support
Experience in customer service, sales support, order fulfilment or a similar role
Exceptional interpersonal skills and a polite, customer-centric attitude
Proficiency in using computers and digital ticket systems
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Strong organizational and project coordination abilities
Ability to pay attention to details
Excellent verbal and written communication skills
Ability to multitask and handle challenging situations with composure
High school diploma required. Associate or bachelor’s degree preferred
Able to lift up to 25 pounds
Follow all safety policies and procedures set forth by Proconex and meet all customer requirements

Responsibilities

Support sales operators and the outside sales team with administrative tasks to focus on customer satisfaction and on-time delivery throughout all stages of the sales and order cycles
Answer phone calls and assist customers to get to the correct party
Provide project coordination and document control support for quotations and orders, including requesting documents from outside parties and coordinating deliveries to the customer
Work in digital ticket system reviewing, updating, and closing tickets created by customers and/or Proconex employees
Interact with customers regarding order status and invoicing inquiries and engage with business operations to validate the status and provide timely responses
Interface with vendors, principals, and customers through phone, email, and other forms of communication
Resolve all customer issues and complaints in a timely manner and follow up to ensure resolution and satisfaction

Skills

Customer Service

Administrative Support

Phone Support

Project Coordination

Document Control

Product Knowledge

Sales Support

Order Processing

Proconex

Provider of process automation control systems

About Proconex

Proconex offers process automation control systems, valves, and control devices primarily for the industrial automation market in the Mid-Atlantic region. Their products, which include solenoids, measurement instrumentation, and boiler controls, help monitor and control various industrial processes to enhance efficiency and safety. By partnering with Emerson, Proconex provides a broad range of solutions and services, including installation and technical support. The company's goal is to improve operational efficiency and decision-making for industrial clients.

Royersford, PennsylvaniaHeadquarters

1948Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Profit Sharing

Tuition Reimbursement

Risks

Emerging competitors may offer lower-cost solutions, threatening Proconex's market share.

Rapid AI advancements require Proconex to invest heavily in R&D.

Supply chain issues, especially in semiconductors, could delay Proconex's product deliveries.

Differentiation

Proconex partners with Emerson, enhancing their automation solutions' credibility and reach.

They offer a comprehensive range of products, from valves to turbine generators.

Proconex focuses on the Mid-Atlantic region, providing specialized local services.

Upsides

Rising demand for predictive maintenance boosts Proconex's advanced analytics offerings.

AI integration in automation enhances process control, benefiting Proconex's clients.

Sustainable solutions trend aligns with Proconex's energy-efficient automation technologies.

Land your dream remote job 3x faster with AI

Try Jobo Free