Customer Service and Sales Support Representative at Danaher Corporation

Torrance, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, Biotechnology, Analytical ChemistryIndustries

Requirements

High School Diploma or equivalent (GED)
At least 1 year of experience in customer support

Responsibilities

Providing customer support via phones and emails
Entering customer orders into CRM system
Entering and processing return authorizations (RA’s)
Answering customer inquiries via phone, e-mails, and live chat
Processing change requests
Maintaining the customer file
Escalating customer/system issues appropriately

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupportCRMOrder ProcessingPhone SupportEmail SupportLive ChatReturn AuthorizationsChange Requests

Questions & Answers

Common questions about this position

What is the hourly pay range for this Customer Service and Sales Support Representative role?

The hourly range for this role is $25.00 - $26.00, and it is eligible for bonus/incentive pay.

Is this position remote or on-site, and where is it located?

This is an on-site role located in Torrance, CA, reporting to the Customer Service & Sales Support Manager.

What are the essential skills and experience required for this role?

A High School Diploma or equivalent (GED) and at least 1 year of experience in customer support are required.

What benefits does Phenomenex offer for this position?

Phenomenex offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance.

What experience would make my application stand out for this role?

Previous experience with 1-2 years of PC skills in Microsoft Office and Database Management, understanding of CRM & ERP systems, and a strong commitment to quality, efficiency, and effectiveness would be a plus.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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