Customer Service Agent (Bogota, Colombia Remote) at Sezzle

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, RetailIndustries

Requirements

Based in Bogota, Colombia (must work from there, cannot work outside the country)
Fluent in written and spoken English (Spanish fluency preferred; third language a plus)
Excellent communication and interpersonal skills
Exceptional verbal and written communication skills for clear, articulate, and kind customer support via phone, email, and live chat
Proven success in a fast-paced support environment
3+ years of customer support experience
Email, phone, and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution (preferably with software)
Able to efficiently manage multiple tasks and utilize personal judgment to take initiative
Driven to dig into details of systems or processes to solve customer problems
Passion for what you do while upholding personal and corporate integrity
Excitement to learn new technologies and help customers succeed
Bachelor’s degree or equivalent combination of education and experience
Zendesk, LiveAgent, or Jira experience (a plus)
Full availability for first 2 months (no vacations)
Ability to work fixed shift based on Central Standard Time
Relentlessly high standards, continually raising the bar

Responsibilities

Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers
Showcase passion and connection with the product
Assist customers to resolve basic to complex inquiries via email, live chat, and phone
Build a network of support and trust with the customer support team
Work with customers to understand how they use Sezzle services and provide valuable feedback to Product and Development teams
Act as an advocate for customers, report and act on observed areas for improvement in product or processes
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

Skills

Customer Service

Troubleshooting

Email Support

Live Chat

Phone Support

Empathetic Communication

Problem Solving

Written Communication

Verbal Communication

Product Feedback

Sezzle

Buy now, pay later payment solutions

About Sezzle

Sezzle operates in the buy now, pay later (BNPL) market, allowing consumers to purchase products and split the cost into four interest-free payments. This service is designed to help younger consumers manage their finances by providing flexible payment options. For merchants, Sezzle offers a payment solution that can increase sales and reduce cart abandonment rates. The company generates revenue primarily through fees charged to merchants for processing transactions, which are justified by the increased customer acquisition and sales that merchants experience. Sezzle is committed to creating a positive societal impact as a Public Benefits Corporation and a Certified B Corp. With 3.4 million active consumers and nearly 47,000 active merchants, Sezzle has reported significant growth, with $1.8 billion in underlying merchant sales in the past year. The goal of Sezzle is to empower the next generation financially while facilitating transactions between consumers and merchants.

Minneapolis, MinnesotaHeadquarters

2016Year Founded

$201MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Comprehensive Benefit Plans

Generous Parental & Family Leave

Competitive 401k Match

Paid Time Off & Volunteer Time Off

Ownership Through Equity

100% of Donations to Charity Matched

Work from Home Stipend

Highly Discounted Fitness Membership

Risks

Increased regulatory scrutiny on BNPL could impact Sezzle's operations and growth.

Edelson Lechtzin LLP's investigation may lead to legal challenges for Sezzle.

Staples' partnership with Klarna intensifies competition in the BNPL market.

Differentiation

Sezzle is a Certified B Corp, emphasizing social impact alongside business goals.

The company offers interest-free payment plans, appealing to younger, budget-conscious consumers.

Sezzle's platform reduces cart abandonment, benefiting merchants with increased sales.

Upsides

Sezzle's partnership with Bealls Inc. expands its reach across 650+ stores.

The BNPL market is growing, with over 20% of consumers using BNPL in 2022.

Fintech IPO Index's 64% return indicates a favorable investment climate for Sezzle.

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