Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
NoVisa
ChemicalsIndustries
Requirements
- Native Portuguese
- Advanced English (minimum C1)
- Spanish preferred
- Strong MS Office skills
- Customer-oriented mindset and professional written communication
- Good problem-solving and decision-making abilities
- Ability to handle repetitive tasks in a fast-paced environment
- Minimum 6 months of customer service experience (preferred)
- Experience with SAP or Customer Service software (advantage)
Responsibilities
- Process orders using the order management application (morning tasks)
- Handle inbound calls (afternoon tasks)
- Respond to emails related to delivery notes, COAs, invoicing, and order claims
- Accept and process transactions in SAP/CRM
- Confirm orders and check shipment status
- Collaborate with other departments to resolve issues in the Order-to-Cash cycle
- Meet daily and monthly targets for deadlines and order quality
- Support local team activities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this Customer Service Agent role?
Benefits include a cafeteria plan, medical, dental, and vision coverage, stock purchase plan, language learning options, and more.
Is this position remote or hybrid?
The role offers hybrid work with flexible hours to support work-life balance.
What skills are required for this Customer Service Agent position?
Required skills include native Portuguese, advanced English (minimum C1), strong MS Office skills, customer-oriented mindset, professional written communication, good problem-solving, and decision-making abilities. Spanish is preferred, along with experience in SAP or customer service software.
What is the company culture like at Ecolab?
Ecolab is a stable, growing, global Fortune 500 company that emphasizes making a difference, work-life balance through hybrid work and flexible hours, and recognition with opportunities for advancement and continuous learning.
What experience makes a strong candidate for this role?
A strong candidate has a minimum of 6 months of customer service experience, preferably with SAP or customer service software, and the ability to handle repetitive tasks in a fast-paced environment.
Ecolab
About Ecolab
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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