Customer Satisfaction Engineer at Aptiv

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

(No explicit requirements listed in the job description)

Responsibilities

Be responsible for overall customer satisfaction by working closely with customer, product line quality team and other related functions
Provide on-site supports to OEM customer
Provide on-site quick analysis for any fail case in customer plant
Coordinate sorting works in customer plant and customer’s warehouse
Coordinate bad parts replacement and return with customer and plant
Keep daily communication with customer for any comments on products and process and feed it back to plant for continuous improvement
Coordinate and communicate with customer for avoiding delivery risk with other related functions
Coordinate to provide customer product/service solution with other related functions
Listen customer voice and connecting with customer for any comments on products, process and service and feed it back to plant for continuous improvement and calming customer’s noise down

Skills

Customer Satisfaction

On-site Support

Quality Analysis

Parts Sorting

Stakeholder Coordination

Continuous Improvement

Risk Management

Customer Communication

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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